Do you sell wholesale?
- We do sell on a wholesale level – contact email@example.com for more info.
Do you have my product in stock?
- All items are made to order with a 2-3 week lead time. Contact us to check availability
- Please note all prices at R0.00 are either due to a system error or product being discontinued. Please note ALL orders at R0.00 will be cancelled with immediate effect.
Can I pay via EFT / bank transfer?
- We offer payment via PayFast, credit card, EFT and bank deposits.
- You should receive an invoice once your order has been successfully received. If not contact us for assistance
- Should none of our standard items suit your needs please contact us to customize your order.
- Send us an email with the item you are interested in and we would be more than happy to see how we can assist in getting the item made for you.
- Once you get to the check-out page, you will see a place on the right to add a promo code.
- Our products are handmade with timber and will sometimes not exactly match the colour, shape or finish of that depicted in the image and/or product description online. Some orders are also custom made and are non-refundable. To avoid unnecessary confusion or frustration, it is important that you are aware of the above, how our return process works and which items are non-refundable.
Why is my card being declined when I try to place an order?
- Please check that you have entered the correct card number, because there is a possibility that we could not obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter.
- If you have previously purchased with PayFast and/or created an account with them, they may have stored your basic contact details including email address. PayFast may then recognize you based on the email address you provided in the Multiply Furniture checkout process.
- Use the email address and password you have used on your previous PayFast checkouts. If you are unsure of these details, simply enter your email address and click “Forgot Password”. You will receive an email to the email address you provided, allowing you to update or change this password OR an One Time Pin (OTP) with your Password. Log in again and proceed to choose your payment option of choice.